Order lifecycle
An order gets to different phases from the moment the client makes the purchase on the ecommerce until the product is delivered to him. The process that the order follows may vary depending on the needs of the ecommerce and its logistics. From LogiCommerce it is possible to create actions and statuses to recreate the steps of the process needed in each case. In this entry we will see an example of a possible process from the beginning until the end.
1. The client makes the purchase in the ecommerce.
The client selects the products and, when he has them all in the basket, he makes the purchase using the payment methods that we have available (the payment methods can be online, like PayPal or virtual POS, or offline, like bank transfers or cash on delivery methods).
2. Order in LogiCommerce
The order notification gets to LogiCommerce and, if we have the e-mail notification activated, we receive an e-mail informing of the new order. If we activate the notification of order confirmation (action for the Incoming status), the client will receive an e-mail with the order a few minutes after he makes the purchase.
The bottom toolbar, at the right, shows us the number of new orders that have been made.
If we click on the icon we see the new order that has just been made:
3. Order processing
Once the order is received and we have checked that both the payment and the product list are correct, the order will change its status from Incoming to In process.
When the client logs in to the ecommerce with his username and password, he will see that the order is being processed.
If LogiCommerce is integrated with a transport interface and if we have given information about the tracking URL of that shipper (in transport configuration), the client can see the status of his order and the estimated delivery date. In the product display a characteristic icon will appear that will redirect the client to the shipper’s website, where he will be able to see real time information about the location of his order.
This icon can also be displayed if we inform the system manually about the tracking number (in the Orders window).
4. Order completed
When the order exits our warehouse or ecommerce to get to their final destination introduced by the client, the order changes its status to Completed.
This status can have several sub-statuses, depending on ecommerce’s needs. For example, it can have these four sub-statuses:
- On transit: Period between the order is collected by the shipper and it is delivered to the client.
- Delivered: When we receive the shipper confirmation telling the order is been delivered.
- Product valuation: Period of time that the client takes to check that the order has arrived in perfect condition, that he has received what he purchased, if he likes the order or not…
- Purchase survey: We can send a survey about the shopping process to the clients to know their satisfaction and where we can or we must improve.
Every status update in LogiCommerce will be reflected in the order section of the ecommerce user panel. Additionally, actions can be configured to these statuses so that the users get e-mail notifications when they change.
